Holly Hardin's Accounts

Data Fresh
My Accounts
75
75 Class
Total ARR
$2.7M
73 accounts | Avg $37,204
ARR by Sales Stage
$449K Won
Open: $1.67M | At Risk: $314K | Lost: $287K
Usage Status
Usage Status Definitions
Growing: 30d minutes up 15%+ vs prior 60d avg
Steady: Within ±15%
Declining: Down 15%+
Low Usage: Under 100 total minutes (90d)
No Usage Reporting: Zero minutes (90d) for a known customer
Year One accounts use ±30% thresholds
Time window: 90-day rolling
59 Active
● 0 Growing · ● 10 Steady · ● 49 Declining
5 No Usage Reporting · 5 Low Usage · 1 No Data
Needs Attention
Needs Attention
Accounts with usage signals that warrant investigation:

Declining Usage: Down 15%+ (30d vs prior 60d)
Low Usage: Under 100 minutes in 90 days
No Usage Reporting: Zero minutes for a known customer
Y1 No Usage / Minimal Adoption / Decreasing: Year One accounts with poor adoption

Based on objective usage data, not health scores.
64 Accounts
49 Declining · 5 Low Usage
5 No Usage Rpt · 3 Y1 No Usage · 2 Minimal
Support Health
Support Health
Open Cases: Accounts with active support tickets
Stale: Cases older than 30 days without resolution
Critical: High-priority or severity cases
Jira Escalations: Cases escalated to engineering
51 w/ Open Cases
50 accounts stale (30+ days)
1 critical · 123 Jira escalations
Renewal Pipeline
72 renewals · $2.6M ARR
Q1 2026
14 renewals $514,407
Won
$280K 54.4%
Lost
$235K 45.6%
54.4% Current Renewal Rate
Jan
5
$147K
Feb
6
$170K
Mar
3
$197K
LARGEST RENEWALS
Q2 2026 CURRENT QUARTER
11 renewals $346,632
Won
$69K 19.8%
Open
$267K 77.1%
At Risk
$200K 57.7%
Lost
$11K 3.1%
19.8% Current Renewal Rate
Apr
3
$48K
May
3
$28K
Jun
5
$271K
LARGEST RENEWALS
Q3 2026
40 renewals $1.6M
Won
$101K 6.4%
Open
$1.5M 93.1%
At Risk
$37K 2.3%
Lost
$7K 0.4%
6.4% Current Renewal Rate
Jul
29
$1.1M
Aug
5
$279K
Sep
6
$198K
LARGEST RENEWALS
Q4 2026
7 renewals $196,315
Open
$161K 82.1%
At Risk
$78K 39.5%
Lost
$35K 17.9%
Oct
3
$88K
Nov
1
$14K
Dec
3
$94K
LARGEST RENEWALS

Quick Filters

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Account Name Product SFDC ARR Renewal Sales Stage Customer Tenure Sessions
(Last 90 Days)		 Minutes
(Last 90 Days)		 Product Usage
Class SFDC $6,500 Q2 - Apr 7 Open Month 12 0 59 Year One - Minimal Adoption
Class SFDC $32,004 Q1 - Feb 1 Won 1y 2m 0 3 Low Usage
Class SFDC $18,580 Q1 - Feb 28 Qualified Renewal Month 6 1 1,445 Year One - Minimal Adoption
Class SFDC $23,000 Q1 - Jan 1 Won 5y 0m 4 3,564 Declining Usage
Class SFDC $34,414 Q3 - Sep 1 Open 1y 6m 12 1,386 Declining Usage
Class SFDC $5,220 Q1 - Jan 1 Won 1y 3m 3 25,822 Steady Usage
Class SFDC $23,500 Q3 - Jul 1 Open 1y 1m 0 22 Low Usage
Class SFDC $110,000 Q1 - Feb 3 Lost 2y 7m 0 5 Low Usage
Class SFDC $77,500 Q4 - Dec 16 Possible drop 1y 3m 3 1,119 Declining Usage
Class SFDC $43,160 Q3 - Jul 1 Open Month 10 0 472 Year One - Steady Usage
Class SFDC $6,893 Q1 - Feb 1 Won 1y 2m 0 0 Low Usage
Class SFDC $33,061 Q3 - Jul 1 Won 3y 10m 18 15,212 Declining Usage
Class SFDC $99,500 Q1 - Mar 30 Lost 1y 10m 0 1,287 Steady Usage
Class SFDC $13,340 Q1 - Feb 8 Won 3y 5m 0 1,073 Steady Usage
Class SFDC $12,535 Q3 - Jul 1 Won 1y 4m 0 1 Low Usage
Class SFDC $38,036 Q3 - Jul 1 Open 1y 10m 15 3,893 Declining Usage
Class SFDC $29,860 Q3 - Jul 1 Open 3y 0m 17 4,782 Declining Usage
Class SFDC $55,580 Q3 - Sep 1 Open Month 10 417 568,601 Year One - Steady Usage
Class SFDC $8,200 Q1 - Feb 1 Won 2y 2m 14 33,963 Declining Usage
Class SFDC $16,538 Q3 - Jul 1 Open 3y 0m 21 4,265 Declining Usage
Class SFDC $8,825 Q3 - Jul 19 Won 1y 8m 16 26,893 Declining Usage
Class SFDC $25,217 Q1 - Jan 1 Lost 1y 3m 0 1,185,599 Steady Usage
Class SFDC $14,140 Q4 - Oct 1 Open 3y 0m 24 31,835 Declining Usage
Class SFDC $10,580 Q2 - Jun 30 Lost 4y 11m 0 174,493 Steady Usage
Class SFDC $23,759 Q3 - Jul 1 Open 1y 9m 14 24,122 Declining Usage
Class SFDC $6,825 Q2 - Jun 1 Open 1y 9m 86 59,235 Steady Usage
Class SFDC $36,445 Q1 - Jan 1 Won 5y 0m 19 10,144 Declining Usage
Class SFDC $40,280 Q3 - Jul 1 Open Month 7 50 9,905 Year One - Steady Usage
Class SFDC $35,141 Q4 - Oct 30 Lost 2y 11m 36 98,526 Declining Usage
Class SFDC $7,000 Q3 - Jul 1 Lost Month 10 116 439,897 Year One - Steady Usage
Class SFDC $13,785 Q4 - Dec 31 Qualified Renewal Month 7 101 28,335 Year One - Decreasing Usage
Class SFDC $18,090 Q2 - Jun 28 Won 3y 10m 551 181,430 Declining Usage
Class SFDC $61,170 Q2 - Jun 30 Qualified Renewal 1y 1m 4,779 1,408,152 Declining Usage
Class SFDC $9,500 Q3 - Aug 4 Possible drop Month 9 4,114 3,302,559 Year One - Decreasing Usage
Class SFDC $35,500 Q2 - Jun 23 Open 2y 9m 47 42,817 Declining Usage
Class SFDC $9,500 Q2 - May 1 Won 1y 0m 468 165,272 Declining Usage
Class SFDC $200,000 Q2 - Jun 22 Possible drop 2y 9m 279 1,044,459 Declining Usage
Class SFDC $39,000 Q4 - Oct 18 Open 4y 8m 181 550,534 Declining Usage
Class SFDC $27,500 Q3 - Jul 1 Open 12y 6m 1,179 1,046,430 Declining Usage
Class SFDC $240,000 Q3 - Jul 1 Open 3y 4m 8,112 89,931,902 Declining Usage
Class SFDC $38,505 Q3 - Jul 1 Open 3y 1m 3,083 3,194,181 Declining Usage
Class SFDC $11,025 Q3 - Sep 30 Open 3y 6m 112 72,399 Declining Usage
Class SFDC $32,000 Q1 - Mar 1 Won 2y 2m 3,511 2,470,893 Declining Usage
Class SFDC $17,075 Q3 - Jul 1 Open 1y 11m 205 60,943 Declining Usage
Class SFDC $17,850 Q3 - Jul 1 Open 3y 11m 9,803 8,334,213 Declining Usage
Class SFDC $14,112 Q4 - Nov 17 Open 3y 4m 87 65,864 Declining Usage
Class SFDC $57,016 Q1 - Jan 1 Won 14y 1m 2,890 6,979,608 Declining Usage
Class SFDC $20,500 Q3 - Jul 1 Open 13y 3m 109 10,686 Declining Usage
Class SFDC $21,500 Q3 - Jul 1 Open 2y 10m 8,353 10,521,073 Declining Usage
Class SFDC $95,487 Q3 - Aug 1 Open 5y 5m 120 57,189 Declining Usage
Class SFDC $6,825 Q3 - Aug 1 Open 15y 10m 120 105,749 Declining Usage
Class SFDC $135,762 Q3 - Aug 1 Open 6y 8m 54,393 41,010,989 Declining Usage
Class SFDC $27,000 Q3 - Jul 1 Open 14y 0m 893 546,664 Declining Usage
Class SFDC $13,340 Q3 - Jul 1 Open 3y 5m 254 74,168 Declining Usage
Class SFDC $7,600 Q3 - Jul 1 Open 1y 10m 149 111,357 Declining Usage
Class SFDC $77,030 Q3 - Sep 30 Open 5y 1m 110 103,123 Declining Usage
Class SFDC $16,480 Q3 - Jul 1 Open 2y 2m 7,083 6,680,533 Declining Usage
Class SFDC $22,000 Q3 - Jul 1 Open 2y 11m 7,047 7,019,609 Declining Usage
Class SFDC $12,047 Q2 - May 27 Open 4y 3m 167 129,366 Declining Usage
Class SFDC $234,000 Q3 - Jul 1 Open 2y 11m 71,847 97,768,880 Declining Usage
Class SFDC $65,571 Q1 - Mar 1 Won 1y 5m 307 930,482 Declining Usage
Class SFDC $31,500 Q3 - Aug 1 Open 2y 10m 8,474 6,320,667 Declining Usage
Class SFDC $8,600 Q3 - Jul 1 Open 3y 0m 63 92,409 Declining Usage
Class SFDC $46,387 Q3 - Jul 1 Won 2y 0m 2,485 3,522,154 Declining Usage
Class SFDC $34,480 Q3 - Jul 1 Open 2y 2m 20,972 31,613,827 Declining Usage
Class SFDC $11,500 Q3 - Jul 1 Open 1y 10m 656 729,446 Declining Usage
Class SFDC $31,250 Q2 - Apr 1 Won 2y 9m 0 0 No Usage Reporting
Class SFDC $19,530 Q3 - Sep 1 Possible drop 2y 1m 0 0 No Usage Reporting
Class SFDC $14,580 Q4 - Dec 31 Qualified Renewal Month 6 0 0 Year One - No Usage
Class SFDC $9,840 Q2 - Apr 1 Won Month 12 0 0 Year One - No Usage
Class SFDC $7,500 Q3 - Jul 1 Possible drop 2y 0m 0 0 No Usage Reporting
Class SFDC $6,500 Q2 - May 30 Open 9y 8m 0 0 No Usage Reporting
Class SFDC $1,842 Q4 - Dec 15 Open 4y 5m 0 0 No Usage Reporting
Class SFDC - Q1 - Feb 23 Lost 2y 0m 0 0 -
Class SFDC - Q3 - Sep 8 Possible drop Month 8 0 0 Year One - No Usage