Robert Thayer's Accounts

Data Fresh
My Accounts
147
22 Class | 115 Collab | 10 Both
Total ARR
$3.3M
146 accounts | Avg $22,669
ARR by Sales Stage
$480K Won
Open: $2.36M | At Risk: $340K | Lost: $93K
Usage Status
Usage Status Definitions
Growing: 30d minutes up 15%+ vs prior 60d avg
Steady: Within ±15%
Declining: Down 15%+
Low Usage: Under 100 total minutes (90d)
No Usage Reporting: Zero minutes (90d) for a known customer
Year One accounts use ±30% thresholds
Time window: 90-day rolling
118 Active
● 45 Growing · ● 31 Steady · ● 42 Declining
11 No Usage Reporting · 14 Low Usage · 2 No Data
Needs Attention
Needs Attention
Accounts with usage signals that warrant investigation:

Declining Usage: Down 15%+ (30d vs prior 60d)
Low Usage: Under 100 minutes in 90 days
No Usage Reporting: Zero minutes for a known customer
Y1 No Usage / Minimal Adoption / Decreasing: Year One accounts with poor adoption

Based on objective usage data, not health scores.
69 Accounts
42 Declining · 14 Low Usage
11 No Usage Rpt · 0 Y1 No Usage · 2 Minimal
Support Health
Support Health
Open Cases: Accounts with active support tickets
Stale: Cases older than 30 days without resolution
Critical: High-priority or severity cases
Jira Escalations: Cases escalated to engineering
22 w/ Open Cases
22 accounts stale (30+ days)
0 critical · 9 Jira escalations
Renewal Pipeline
146 renewals · $3.3M ARR
Q1 2026
27 renewals $469,027
Won
$405K 86.4%
Open
$42K 8.9%
Lost
$22K 4.7%
86.4% Current Renewal Rate
Jan
9
$182K
Feb
8
$68K
Mar
10
$219K
LARGEST RENEWALS
Q2 2026 CURRENT QUARTER
23 renewals $776,643
Won
$41K 5.3%
Open
$727K 93.6%
At Risk
$116K 14.9%
Lost
$9K 1.2%
5.3% Current Renewal Rate
Apr
5
$372K
May
8
$237K
Jun
10
$168K
LARGEST RENEWALS
Q3 2026
78 renewals $1.5M
Won
$34K 2.3%
Open
$1.4M 93.6%
At Risk
$180K 12.1%
Lost
$62K 4.2%
2.3% Current Renewal Rate
Jul
53
$1.0M
Aug
13
$149K
Sep
12
$326K
LARGEST RENEWALS
Q4 2026
18 renewals $561,418
Open
$561K 100.0%
At Risk
$44K 7.9%
Lost
$0K 0.0%
Oct
7
$123K
Nov
3
$316K
Dec
8
$122K
LARGEST RENEWALS

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Account Name Product SFDC ARR Renewal Sales Stage Customer Tenure Sessions
(Last 90 Days)		 Minutes
(Last 90 Days)		 Product Usage
Collab SFDC $231,000 Q2 - Apr 1 Open 10y 3m 87 5,718,300 Steady Usage
Collab SFDC $41,744 Q1 - Mar 30 Delayed 1y 0m 56 83,299 Steady Usage
Collab SFDC $57,750 Q2 - Apr 1 Possible drop 1y 0m 0 0 No Usage Reporting
Collab SFDC $57,750 Q2 - Apr 1 Possible drop 1y 0m 0 0 No Usage Reporting
Collab SFDC $71,900 Q4 - May 2 Open 2y 0m 65 158,865 Steady Usage
Collab SFDC $22,000 Q2 - May 3 Open 2y 0m 48 147,845 Declining Usage
Collab SFDC $16,000 Q2 - Apr 26 Open 2y 0m 69 513,270 Steady Usage
Both SFDC $10,201 Q3 - Jul 23 Open 6y 9m 3 27,415 Declining Usage
Class SFDC $9,212 Q3 - Sep 1 Open 2y 6m 10 21,239 Declining Usage
Class SFDC $7,500 Q3 - Jul 1 Possible drop Month 10 2 183,426 Year One - Minimal Adoption
Collab SFDC $32,000 Q3 - Jul 1 Open 2y 0m 2 55 Low Usage
Both SFDC $23,778 Q3 - Jul 1 Open 6y 3m 1 31,129 Growing Usage
Collab SFDC $3,000 Q4 - Oct 15 Open 2y 0m 1 21 Low Usage
Collab SFDC $58,800 Q3 - Sep 1 Possible drop 2y 0m 0 0 Low Usage
Collab SFDC $9,500 Q3 - Aug 17 Open 2y 0m 0 4 Low Usage
Collab SFDC $8,408 Q3 - Jul 19 Open 2y 0m 0 10 Low Usage
Collab SFDC $8,250 Q1 - Feb 17 Lost 1y 1m 0 113 Steady Usage
Collab SFDC $8,100 Q2 - Jun 29 Open 2y 0m 0 403 Steady Usage
Collab SFDC $5,500 Q1 - Feb 9 Lost 1y 1m 0 0 Low Usage
Collab SFDC $3,000 Q1 - Feb 1 Won 1y 2m 0 77 Low Usage
Collab SFDC $2,760 Q1 - Feb 23 Lost 1y 1m 0 0 Low Usage
Collab SFDC $2,227 Q3 - Jul 27 Open 2y 0m 0 9 Low Usage
Class SFDC $16,773 Q3 - Jul 1 Open 6y 2m 15 101,961 Declining Usage
Collab SFDC $22,000 Q3 - Jul 1 Open 2y 0m 7 6 Low Usage
Collab SFDC $20,460 Q3 - Sep 30 Open 2y 0m 3 38 Low Usage
Collab SFDC $10,075 Q3 - Aug 5 Open 2y 0m 2 1 Low Usage
Collab SFDC $31,500 Q1 - Jan 19 Won 1y 2m 11 46 Low Usage
Collab SFDC $15,466 Q3 - Sep 1 Won 2y 0m 15 10 Low Usage
Both SFDC $35,830 Q3 - Jul 1 Lost Month 10 0 5,606 Year One - Steady Usage
Collab SFDC $7,950 Q3 - Jul 1 Lost 2y 0m 0 1,550 Steady Usage
Collab SFDC $46,334 Q1 - Mar 8 Won 1y 1m 12 511 Steady Usage
Collab SFDC $2,500 Q3 - Jul 1 Open 2y 0m 12 987 Declining Usage
Both SFDC $52,075 Q3 - Jul 1 Open 9y 11m 41 44,956 Declining Usage
Collab SFDC $9,800 Q3 - Aug 31 Open 2y 0m 35 670 Declining Usage
Collab SFDC $5,000 Q3 - Jul 28 Open 2y 0m 12 5,145 Declining Usage
Collab SFDC $9,520 Q4 - Dec 31 Open 2y 0m 5 8,621 Growing Usage
Both SFDC $39,431 Q3 - Jul 1 Open 5y 9m 0 1,317,620 Declining Usage
Collab SFDC $18,000 Q3 - Jul 1 Lost 2y 0m 0 12,974 Steady Usage
Collab SFDC $10,303 Q1 - Feb 16 Won 1y 1m 0 91,932 Steady Usage
Collab SFDC $9,000 Q2 - Apr 1 Lost 1y 0m 0 23,851 Steady Usage
Class SFDC $23,851 Q3 - Aug 1 Open 1y 5m 0 77,220 Steady Usage
Collab SFDC $10,000 Q1 - Mar 25 Won 1y 0m 6 34,595 Growing Usage
Both SFDC $16,236 Q3 - Aug 2 Possible drop 6y 7m 250 494,257 Declining Usage
Class SFDC $12,740 Q3 - Jul 1 Open Month 12 5,043 4,230,891 Year One - Decreasing Usage
Class SFDC $6,500 Q3 - Aug 13 Open 9y 9m 87 71,032 Declining Usage
Collab SFDC $10,183 Q3 - Sep 5 Open 3y 6m 10 6,415 Growing Usage
Collab SFDC $37,469 Q2 - Jun 8 Open 2y 0m 40 7,995 Declining Usage
Collab SFDC $26,646 Q3 - Jul 21 Possible drop 2y 0m 33 3,980 Growing Usage
Class SFDC $16,740 Q3 - Jul 1 Open Month 12 818 378,188 Year One - Decreasing Usage
Class SFDC $11,500 Q3 - Jul 1 Open 2y 11m 1,420 834,492 Declining Usage
Class SFDC $5,209 Q3 - Jul 1 Won 1y 6m 2,160 1,640,958 Declining Usage
Collab SFDC $1,265 Q1 - Feb 5 Won 1y 2m 28 4,025 Declining Usage
Class SFDC $6,825 Q3 - Aug 15 Open 2y 8m 0 16,010 Steady Usage
Collab SFDC $6,750 Q2 - Jun 30 Open 2y 0m 6 14,852 Growing Usage
Both SFDC $17,700 Q4 - Dec 30 Open 7y 5m 31 161,361 Declining Usage
Collab SFDC $29,369 Q1 - Mar 19 Won 1y 0m 21 31,086 Growing Usage
Collab SFDC $7,400 Q4 - Dec 31 Open 2y 0m 18 13,822 Declining Usage
Collab SFDC $2,384 Q1 - Mar 27 Won 1y 0m 15 11,641 Growing Usage
Collab SFDC $1,250 Q1 - Jan 14 Won 1y 2m 24 19,471 Declining Usage
Class SFDC $17,650 Q3 - Jul 1 Open 5y 4m 247 302,808 Declining Usage
Class SFDC $1,684 Q3 - Jul 7 Open 6y 6m 54 24,024 Declining Usage
Both SFDC $7,500 Q3 - Jul 1 Open 6y 11m 106 347,245 Steady Usage
Collab SFDC $4,000 Q3 - Jul 1 Open 2y 0m 48 8,883 Steady Usage
Class SFDC $32,460 Q1 - Feb 1 Won 1y 2m 2,184 5,264,712 Declining Usage
Class SFDC $64,135 Q4 - Oct 15 Open 6y 6m 32 371,866 Declining Usage
Class SFDC $9,500 Q3 - Jul 1 Open Month 12 209 74,739 Year One - Decreasing Usage
Collab SFDC $6,083 Q2 - Jun 28 Open 2y 0m 12 14,213 Declining Usage
Collab SFDC $38,175 Q2 - May 27 Open 2y 0m 34 194,516 Declining Usage
Collab SFDC $10,609 Q3 - Aug 28 Open 2y 0m 34 29,009 Declining Usage
Collab SFDC $9,950 Q2 - May 15 Open 2y 0m 34 54,460 Growing Usage
Collab SFDC $9,654 Q4 - Dec 1 Open 2y 0m 38 339,310 Growing Usage
Collab SFDC $9,000 Q3 - Jul 1 Open 2y 0m 40 11,131 Growing Usage
Collab SFDC $6,918 Q3 - Jul 1 Open 2y 0m 37 19,078 Steady Usage
Collab SFDC $5,512 Q3 - Jul 1 Open 2y 0m 40 23,174 Steady Usage
Collab SFDC $4,881 Q1 - Feb 2 Won 1y 2m 41 112,003 Growing Usage
Collab SFDC $4,525 Q4 - Dec 11 Open 2y 0m 25 47,199 Growing Usage
Collab SFDC $4,515 Q1 - Jan 8 Won 1y 2m 34 21,032 Steady Usage
Collab SFDC $4,000 Q3 - Jul 14 Open 2y 0m 40 138,219 Growing Usage
Collab SFDC $1,950 Q3 - Jul 1 Open 2y 0m 36 27,616 Growing Usage
Both SFDC $6,450 Q2 - May 14 Open 3y 4m 173 108,171 Declining Usage
Collab SFDC $20,070 Q2 - Jun 1 Open 2y 0m 32 93,141 Declining Usage
Collab SFDC $8,760 Q1 - Jan 8 Won 1y 2m 28 26,389 Declining Usage
Collab SFDC $253,650 Q4 - Nov 5 Open 2y 0m 56 759,539 Steady Usage
Collab SFDC $68,550 Q3 - Sep 30 Open 2y 0m 50 333,308 Growing Usage
Collab SFDC $67,898 Q1 - Jan 1 Won 1y 3m 87 753,490 Growing Usage
Collab SFDC $62,223 Q3 - Jul 1 Open 2y 0m 70 605,228 Growing Usage
Collab SFDC $61,000 Q3 - Jul 1 Open 2y 0m 75 830,669 Declining Usage
Collab SFDC $58,043 Q3 - Jul 1 Possible drop 2y 0m 50 441,444 Steady Usage
Collab SFDC $54,348 Q3 - Jul 1 Open 6y 6m 83 1,114,935 Growing Usage
Collab SFDC $48,667 Q3 - Jul 1 Open 2y 0m 76 418,530 Growing Usage
Collab SFDC $48,109 Q4 - Nov 15 Open 2y 0m 80 244,461 Growing Usage
Collab SFDC $46,314 Q2 - Jun 7 Open 2y 0m 54 154,147 Growing Usage
Collab SFDC $44,392 Q4 - Dec 15 Possible drop 2y 0m 82 1,177,433 Growing Usage
Collab SFDC $40,870 Q2 - May 1 Won 2y 0m 79 379,422 Steady Usage
Collab SFDC $40,545 Q3 - Sep 30 Open 2y 0m 80 2,505,637 Growing Usage
Collab SFDC $38,640 Q1 - Jan 1 Won 1y 3m 79 613,409 Growing Usage
Collab SFDC $34,865 Q3 - Jul 1 Open 6y 6m 74 280,145 Growing Usage
Collab SFDC $32,262 Q4 - Oct 8 Open 2y 0m 80 52,637 Growing Usage
Collab SFDC $28,500 Q3 - Jul 1 Open 2y 0m 59 1,442,087 Steady Usage
Collab SFDC $27,861 Q1 - Mar 31 Won 1y 0m 119 99,980 Declining Usage
Collab SFDC $24,759 Q3 - Sep 1 Open 2y 0m 81 620,899 Growing Usage
Collab SFDC $23,352 Q4 - Dec 1 Open 2y 0m 64 2,372,881 Growing Usage
Collab SFDC $23,240 Q3 - Jul 1 Open 2y 0m 86 3,821,065 Growing Usage
Collab SFDC $22,985 Q1 - Mar 31 Won 1y 0m 66 948,736 Growing Usage
Collab SFDC $21,040 Q3 - Sep 13 Open 2y 0m 66 241,502 Growing Usage
Collab SFDC $20,606 Q3 - Aug 1 Open 2y 0m 77 772,010 Growing Usage
Collab SFDC $19,494 Q3 - Jul 1 Open 2y 0m 87 1,481,024 Steady Usage
Collab SFDC $18,994 Q2 - Jun 17 Open 2y 0m 52 266,644 Declining Usage
Collab SFDC $17,100 Q3 - Jul 1 Open 2y 0m 74 383,109 Growing Usage
Collab SFDC $16,037 Q3 - Jul 1 Open 2y 0m 68 152,671 Growing Usage
Collab SFDC $15,750 Q3 - Sep 3 Open 2y 0m 82 4,470,266 Growing Usage
Collab SFDC $15,591 Q3 - Jul 1 Open 2y 0m 54 90,865 Declining Usage
Collab SFDC $14,000 Q3 - Aug 27 Open 2y 0m 57 205,842 Steady Usage
Collab SFDC $13,200 Q3 - Jul 1 Open 6y 10m 59 487,339 Steady Usage
Collab SFDC $12,645 Q2 - Jun 8 Open 2y 0m 86 689,694 Growing Usage
Collab SFDC $12,487 Q3 - Aug 9 Possible drop 2y 0m 83 1,428,210 Growing Usage
Collab SFDC $11,788 Q1 - Jan 1 Won 1y 3m 86 561,654 Steady Usage
Collab SFDC $10,230 Q3 - Jul 29 Open 2y 0m 52 143,448 Growing Usage
Collab SFDC $9,365 Q1 - Jan 6 Won 1y 3m 55 196,224 Growing Usage
Collab SFDC $8,600 Q3 - Sep 3 Open 2y 0m 76 161,307 Steady Usage
Collab SFDC $8,238 Q1 - Jan 1 Won 1y 3m 66 29,857 Growing Usage
Collab SFDC $7,400 Q3 - Jul 15 Open 2y 0m 54 416,391 Declining Usage
Collab SFDC $7,138 Q4 - Oct 1 Open 2y 0m 49 32,268 Steady Usage
Collab SFDC $6,705 Q2 - May 25 Open 2y 0m 48 761,225 Declining Usage
Collab SFDC $6,120 Q3 - Aug 4 Open 2y 0m 59 124,827 Steady Usage
Collab SFDC $5,762 Q4 - Dec 21 Open 2y 0m 63 314,491 Growing Usage
Collab SFDC $4,965 Q3 - Jul 1 Open 2y 0m 65 66,789 Growing Usage
Collab SFDC $4,630 Q1 - Mar 12 Won 1y 0m 54 56,048 Declining Usage
Collab SFDC $4,093 Q2 - Jun 1 Open 2y 0m 75 1,889,999 Growing Usage
Collab SFDC $2,400 Q3 - Jul 1 Open 2y 0m 52 24,375 Growing Usage
Collab SFDC $2,300 Q3 - Aug 27 Open 2y 0m 49 27,826 Steady Usage
Both SFDC $41,000 Q2 - May 14 Open 7y 0m 3,770 27,795,253 Declining Usage
Class SFDC $13,500 Q4 - Oct 1 Open 1y 7m 80 150,834 Declining Usage
Class SFDC $13,033 Q3 - Jul 1 Won 6y 9m 842 411,544 Declining Usage
Class SFDC $45,750 Q3 - Jul 15 Open 4y 10m 1,203 1,651,131 Declining Usage
Collab SFDC $33,064 Q3 - Sep 27 Open 2y 0m 0 0 No Usage Reporting
Collab SFDC $32,878 Q3 - Jul 31 Open 2y 0m 0 0 No Usage Reporting
Class SFDC $27,900 Q1 - Mar 28 Won 1y 0m 0 0 No Usage Reporting
Class SFDC $17,380 Q1 - Feb 8 Qualified Renewal Month 2 3 142 Year One - Minimal Adoption
Class SFDC $14,320 Q4 - Nov 12 Open 3y 3m 0 0 No Usage Reporting
Collab SFDC $12,487 Q3 - Jul 1 Open 2y 0m 0 0 No Usage Reporting
Collab SFDC $7,575 Q2 - Jun 28 Open 2y 0m 0 0 No Usage Reporting
Collab SFDC $5,447 Q1 - Mar 12 Lost 1y 0m 0 0 -
Collab SFDC $3,122 Q3 - Jul 1 Open 2y 0m 0 0 No Usage Reporting
Collab SFDC $3,000 Q4 - Oct 21 Open 2y 0m 0 0 No Usage Reporting
Collab SFDC $1,000 Q3 - Jul 19 Open 2y 0m 0 0 No Usage Reporting
Class SFDC - Q4 - Oct 1 Lost 2y 6m 0 0 -