Sabina Cramer's Accounts

Data Fresh
My Accounts
47
9 Class | 35 Collab | 3 Both
Total ARR
$1.5M
46 accounts | Avg $33,191
ARR by Sales Stage
$583K Won
Open: $906K | At Risk: $3K | Lost: $35K
Usage Status
Usage Status Definitions
Growing: 30d minutes up 15%+ vs prior 60d avg
Steady: Within ±15%
Declining: Down 15%+
Low Usage: Under 100 total minutes (90d)
No Usage Reporting: Zero minutes (90d) for a known customer
Year One accounts use ±30% thresholds
Time window: 90-day rolling
42 Active
● 27 Growing · ● 4 Steady · ● 11 Declining
0 No Usage Reporting · 4 Low Usage · 1 No Data
Needs Attention
Needs Attention
Accounts with usage signals that warrant investigation:

Declining Usage: Down 15%+ (30d vs prior 60d)
Low Usage: Under 100 minutes in 90 days
No Usage Reporting: Zero minutes for a known customer
Y1 No Usage / Minimal Adoption / Decreasing: Year One accounts with poor adoption

Based on objective usage data, not health scores.
15 Accounts
11 Declining · 4 Low Usage
0 No Usage Rpt · 0 Y1 No Usage · 0 Minimal
Support Health
Support Health
Open Cases: Accounts with active support tickets
Stale: Cases older than 30 days without resolution
Critical: High-priority or severity cases
Jira Escalations: Cases escalated to engineering
26 w/ Open Cases
25 accounts stale (30+ days)
0 critical · 8 Jira escalations
Renewal Pipeline
47 renewals · $1.5M ARR
Q1 2026
13 renewals $446,463
Won
$425K 95.1%
Lost
$22K 4.9%
95.1% Current Renewal Rate
Jan
6
$238K
Feb
3
$117K
Mar
4
$91K
LARGEST RENEWALS
Q2 2026 CURRENT QUARTER
12 renewals $329,305
Won
$102K 30.9%
Open
$228K 69.1%
At Risk
$3K 0.8%
30.9% Current Renewal Rate
Apr
4
$105K
May
4
$39K
Jun
4
$185K
LARGEST RENEWALS
Q3 2026
9 renewals $259,328
Open
$246K 94.9%
Lost
$13K 5.1%
Jul
6
$229K
Aug
2
$18K
Sep
1
$12K
LARGEST RENEWALS
Q4 2026
13 renewals $491,672
Won
$57K 11.5%
Open
$435K 88.5%
Lost
$0K 0.0%
11.5% Current Renewal Rate
Oct
5
$126K
Nov
1
$35K
Dec
7
$330K
LARGEST RENEWALS

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Account Name Product SFDC ARR Renewal Sales Stage Customer Tenure Sessions
(Last 90 Days)		 Minutes
(Last 90 Days)		 Product Usage
Class SFDC $3,742 Q2 - Apr 4 Open 1y 0m 0 39,345 Steady Usage
Class SFDC $7,146 Q2 - May 1 Open 2y 10m 7 21,952 Declining Usage
Collab SFDC $2,552 Q2 - May 5 Possible drop 2y 0m 0 503,926 Steady Usage
Collab SFDC $6,854 Q2 - Apr 9 Open 2y 0m 50 264,956 Growing Usage
Class SFDC $12,500 Q3 - Sep 1 Open 1y 6m 3 14 Low Usage
Both SFDC $5,873 Q4 - Oct 13 Open 3y 4m 3 56,381 Growing Usage
Both SFDC $71,335 Q1 - Jan 1 Won 10y 5m 1 1,263,279 Growing Usage
Class SFDC $6,500 Q1 - Mar 31 Lost 1y 0m 0 4 Low Usage
Collab SFDC $317 Q1 - Feb 3 Won 1y 2m 0 33 Low Usage
Class SFDC - Q4 - Oct 1 Lost 2y 6m 2 8 Low Usage
Class SFDC $32,022 Q3 - Jul 13 Open 1y 9m 507 158,018 Steady Usage
Collab SFDC $13,800 Q1 - Feb 6 Lost 1y 2m 0 1,123 Steady Usage
Collab SFDC $10,500 Q2 - Jun 7 Open 2y 0m 20 1,798 Growing Usage
Both SFDC $227,168 Q4 - Dec 1 Open 6y 0m 25 5,921,469 Growing Usage
Collab SFDC $1,412 Q1 - Mar 17 Lost 1y 0m 20 6,458 Declining Usage
Collab SFDC $15,828 Q4 - Dec 1 Open 2y 0m 24 18,640 Growing Usage
Collab SFDC $13,903 Q4 - Oct 8 Open 2y 0m 20 140,176 Growing Usage
Collab SFDC $7,015 Q4 - Dec 17 Open 2y 0m 17 19,914 Growing Usage
Collab SFDC $35,007 Q4 - Nov 10 Open 2y 0m 33 1,094,105 Growing Usage
Collab SFDC $22,909 Q1 - Jan 1 Won 9y 1m 25 71,690 Growing Usage
Collab SFDC $22,264 Q2 - May 8 Open 2y 0m 42 923,713 Growing Usage
Collab SFDC $6,026 Q3 - Aug 12 Open 2y 0m 30 15,501 Declining Usage
Class SFDC $5,451 Q4 - Dec 1 Open 3y 4m 222 196,961 Declining Usage
Collab SFDC $102,633 Q1 - Feb 22 Won 6y 8m 75 2,666,063 Growing Usage
Collab SFDC $91,753 Q3 - Jul 1 Open 2y 0m 82 1,249,530 Growing Usage
Collab SFDC $86,858 Q2 - Jun 30 Open 2y 0m 67 40,764 Declining Usage
Collab SFDC $86,352 Q2 - Apr 11 Won 2y 0m 87 2,748,257 Growing Usage
Collab SFDC $73,249 Q1 - Jan 1 Won 1y 3m 84 141,313 Growing Usage
Collab SFDC $72,266 Q2 - Jun 30 Open 2y 0m 82 2,463,765 Growing Usage
Collab SFDC $66,062 Q3 - Jul 15 Open 2y 0m 190 560,404 Declining Usage
Collab SFDC $63,139 Q4 - Dec 21 Open 2y 0m 80 1,576,964 Growing Usage
Collab SFDC $56,700 Q4 - Oct 1 Won 2y 0m 67 176,773 Growing Usage
Collab SFDC $55,456 Q1 - Jan 1 Won 1y 3m 106 1,841,322 Growing Usage
Collab SFDC $50,000 Q4 - Oct 28 Open 2y 0m 87 9,707,725 Growing Usage
Collab SFDC $46,770 Q1 - Mar 19 Won 1y 0m 80 1,696,486 Growing Usage
Collab SFDC $36,748 Q1 - Mar 19 Won 1y 0m 81 1,503,140 Growing Usage
Collab SFDC $20,151 Q3 - Jul 1 Open 2y 0m 87 522,061 Growing Usage
Collab SFDC $15,382 Q2 - Jun 28 Open 2y 0m 79 2,855,444 Growing Usage
Collab SFDC $11,854 Q3 - Aug 1 Open 2y 0m 53 31,585 Growing Usage
Collab SFDC $11,730 Q1 - Jan 1 Won 1y 3m 85 10,692,482 Declining Usage
Collab SFDC $8,374 Q2 - Apr 1 Won 1y 0m 59 28,629 Declining Usage
Collab SFDC $8,019 Q4 - Dec 11 Open 2y 0m 54 320,830 Growing Usage
Collab SFDC $5,627 Q3 - Jul 1 Open 2y 0m 73 209,451 Declining Usage
Collab SFDC $3,605 Q1 - Jan 16 Won 1y 2m 83 730,241 Declining Usage
Collab SFDC $3,569 Q4 - Dec 9 Open 2y 0m 51 31,252 Growing Usage
Class SFDC $7,015 Q2 - May 1 Won 1y 6m 887 125,462 Declining Usage
Class SFDC $13,333 Q3 - Jul 1 Lost Month 10 0 0 -