Anthology — Class Customer Dashboard

Data Fresh
Portfolio Accounts
72
18 Class | 34 Collab | 20 Both
Portfolio ARR
$2.5M
72 accounts | Avg $34,774
ARR by Sales Stage
$278K Won
Open: $1.91M | At Risk: $214K | Lost: $33K
Usage Status
Usage Status Definitions
Growing: 30d minutes up 15%+ vs prior 60d avg
Steady: Within ±15%
Declining: Down 15%+
Low Usage: Under 100 total minutes (90d)
No Usage Reporting: Zero minutes (90d) for a known customer
Year One accounts use ±30% thresholds
Time window: 90-day rolling
62 Active
● 17 Growing · ● 13 Steady · ● 32 Declining
4 No Usage Reporting · 6 Low Usage · 0 No Data
Needs Attention
Needs Attention
Accounts with usage signals that warrant investigation:

Declining Usage: Down 15%+ (30d vs prior 60d)
Low Usage: Under 100 minutes in 90 days
No Usage Reporting: Zero minutes for a known customer
Y1 No Usage / Minimal Adoption / Decreasing: Year One accounts with poor adoption

Based on objective usage data, not health scores.
42 Accounts
32 Declining · 6 Low Usage
4 No Usage Rpt · 0 Y1 No Usage · 0 Minimal
Support Health
Support Health
Open Cases: Accounts with active support tickets
Stale: Cases older than 30 days without resolution
Critical: High-priority or severity cases
Jira Escalations: Cases escalated to engineering
24 w/ Open Cases
0 accounts stale (30+ days)
0 critical · 0 Jira escalations
Usage Adoption Distribution
17 (24%)
13 (18%)
32 (44%)
6 (8%)
4 (6%)
Renewal Pipeline
72 renewals · $2.5M ARR
Q1 2026
13 renewals $340,833
Won
$266K 77.9%
Open
$42K 12.2%
Lost
$33K 9.8%
77.9% Current Renewal Rate
Jan
7
$173K
Feb
1
$3K
Mar
5
$165K
LARGEST RENEWALS
Q2 2026 CURRENT QUARTER
9 renewals $459,318
Open
$459K 100.0%
At Risk
$116K 25.1%
Apr
3
$346K
May
2
$34K
Jun
4
$79K
LARGEST RENEWALS
Q3 2026
39 renewals $872,559
Open
$873K 100.0%
At Risk
$98K 11.3%
Jul
26
$585K
Aug
6
$90K
Sep
7
$197K
LARGEST RENEWALS
Q4 2026
11 renewals $831,001
Won
$13K 1.5%
Open
$818K 98.5%
1.5% Current Renewal Rate
Oct
3
$98K
Nov
4
$398K
Dec
4
$335K
LARGEST RENEWALS

Quick Filters

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Account Name Account Manager Product ARR Renewal Customer Tenure Sessions
(Last 90 Days)		 Minutes
(Last 90 Days)		 Product Usage
Robert Thayer Collab $231,000 Q2 - Apr 1 10y 3m 87 5,718,300 Steady Usage
Robert Thayer Collab $41,744 Q1 - Mar 30 1y 0m 56 83,299 Steady Usage
Robert Thayer Collab $57,750 Q2 - Apr 1 1y 0m 0 0 No Usage Reporting
Robert Thayer Collab $57,750 Q2 - Apr 1 1y 0m 0 0 No Usage Reporting
Robert Thayer Collab $22,000 Q2 - May 3 2y 0m 48 147,845 Declining Usage
Nikolaos Galindo Both $85,000 Q4 - Dec 8 4y 7m 2 2,397,078 Growing Usage
Andee Bodenstein Both $26,250 Q3 - Sep 13 6y 8m 1 217,614 Growing Usage
Andee Bodenstein Class $46,815 Q3 - Jul 1 6y 3m 12 14,654 Declining Usage
Robert Thayer Both $10,201 Q3 - Jul 23 6y 9m 3 27,415 Declining Usage
Robert Thayer Both $23,778 Q3 - Jul 1 6y 3m 1 31,129 Growing Usage
Andee Bodenstein Both $20,000 Q4 - Oct 1 6y 4m 1 139,940 Growing Usage
Andee Bodenstein Both $56,224 Q1 - Mar 31 5y 6m 3 11,208,184 Growing Usage
Robert Thayer Collab $3,000 Q1 - Feb 1 1y 2m 0 77 Low Usage
Robert Thayer Collab $2,227 Q3 - Jul 27 2y 0m 0 9 Low Usage
Andee Bodenstein Collab $4,719 Q3 - Jul 1 10y 0m 1 0 Low Usage
Andee Bodenstein Both $30,430 Q1 - Jan 1 8y 3m 16 174,760 Steady Usage
Nikolaos Galindo Collab $8,254 Q1 - Jan 24 1y 2m 22 58 Low Usage
Robert Thayer Class $16,773 Q3 - Jul 1 6y 2m 15 101,961 Declining Usage
Robert Thayer Collab $20,460 Q3 - Sep 30 2y 0m 3 38 Low Usage
Robert Thayer Collab $31,500 Q1 - Jan 19 1y 2m 11 46 Low Usage
Andee Bodenstein Both $14,987 Q3 - Jul 1 3y 9m 0 78,305 Growing Usage
Andee Bodenstein Collab $16,395 Q2 - Jun 10 5y 10m 15 1,865 Declining Usage
Nikolaos Galindo Collab $8,560 Q3 - Jul 1 2y 0m 22 1,515 Growing Usage
Andee Bodenstein Both $22,660 Q3 - Jul 1 5y 11m 16 136,489 Growing Usage
Robert Thayer Both $52,075 Q3 - Jul 1 9y 11m 41 44,956 Declining Usage
Holly Hardin Class $25,217 Q1 - Jan 1 1y 3m 0 1,185,599 Steady Usage
Robert Thayer Collab $9,800 Q3 - Aug 31 2y 0m 35 670 Declining Usage
Holly Hardin Class $23,759 Q3 - Jul 1 1y 9m 14 24,122 Declining Usage
Andee Bodenstein Both $10,750 Q1 - Mar 22 6y 4m 39 422,382 Declining Usage
Sabina Cramer Both $227,168 Q4 - Dec 1 6y 0m 25 5,921,469 Growing Usage
Robert Thayer Both $39,431 Q3 - Jul 1 5y 9m 0 1,317,620 Declining Usage
Nikolaos Galindo Collab $2,423 Q4 - Dec 1 2y 0m 0 414,896 Steady Usage
Robert Thayer Class $23,851 Q3 - Aug 1 1y 5m 0 77,220 Steady Usage
Robert Thayer Both $16,236 Q3 - Aug 2 6y 7m 250 494,257 Declining Usage
Robert Thayer Collab $10,183 Q3 - Sep 5 3y 6m 10 6,415 Growing Usage
Robert Thayer Collab $37,469 Q2 - Jun 8 2y 0m 40 7,995 Declining Usage
Robert Thayer Class $17,650 Q3 - Jul 1 5y 4m 247 302,808 Declining Usage
Robert Thayer Class $1,684 Q3 - Jul 7 6y 6m 54 24,024 Declining Usage
Robert Thayer Both $7,500 Q3 - Jul 1 6y 11m 106 347,245 Steady Usage
Andee Bodenstein Class $4,836 Q2 - Jun 30 10y 9m 45 54,852 Declining Usage
Andee Bodenstein Class $5,683 Q3 - Aug 1 5y 1m 51 290,673 Declining Usage
Robert Thayer Class $64,135 Q4 - Oct 15 6y 6m 32 371,866 Declining Usage
Nikolaos Galindo Collab $29,769 Q1 - Jan 1 1y 3m 42 138,437 Growing Usage
Robert Thayer Collab $6,918 Q3 - Jul 1 2y 0m 37 19,078 Steady Usage
Andee Bodenstein Class $14,069 Q3 - Sep 6 6y 3m 502 406,512 Declining Usage
Andee Bodenstein Class $12,000 Q3 - Jul 1 6y 11m 130 750,306 Declining Usage
Andee Bodenstein Both $20,500 Q4 - Dec 1 10y 9m 180 671,032 Steady Usage
Andee Bodenstein Both $22,310 Q3 - Jul 1 3y 7m 638 953,107 Declining Usage
Nikolaos Galindo Both $10,228 Q4 - Nov 6 4y 11m 52 173,494 Declining Usage
Robert Thayer Collab $20,070 Q2 - Jun 1 2y 0m 32 93,141 Declining Usage
Andee Bodenstein Both $18,284 Q3 - Jul 1 6y 2m 200 958,120 Declining Usage
Holly Hardin Class $14,112 Q4 - Nov 17 3y 4m 87 65,864 Declining Usage
Robert Thayer Collab $8,760 Q1 - Jan 8 1y 2m 28 26,389 Declining Usage
Robert Thayer Collab $253,650 Q4 - Nov 5 2y 0m 56 759,539 Steady Usage
Nikolaos Galindo Collab $120,285 Q4 - Nov 11 2y 0m 87 2,887,051 Growing Usage
Robert Thayer Collab $68,550 Q3 - Sep 30 2y 0m 50 333,308 Growing Usage
Robert Thayer Collab $58,043 Q3 - Jul 1 2y 0m 50 441,444 Steady Usage
Robert Thayer Collab $54,348 Q3 - Jul 1 6y 6m 83 1,114,935 Growing Usage
Robert Thayer Collab $38,640 Q1 - Jan 1 1y 3m 79 613,409 Growing Usage
Robert Thayer Collab $34,865 Q3 - Jul 1 6y 6m 74 280,145 Growing Usage
Andee Bodenstein Collab $28,644 Q1 - Mar 18 5y 10m 84 1,592,986 Steady Usage
Nikolaos Galindo Collab $27,575 Q3 - Aug 1 2y 0m 71 266,540 Declining Usage
Andee Bodenstein Collab $19,500 Q3 - Jul 1 5y 3m 56 140,239 Growing Usage
Robert Thayer Collab $13,200 Q3 - Jul 1 6y 10m 59 487,339 Steady Usage
Robert Thayer Collab $7,400 Q3 - Jul 15 2y 0m 54 416,391 Declining Usage
Robert Thayer Class $13,500 Q4 - Oct 1 1y 7m 80 150,834 Declining Usage
Andee Bodenstein Class $32,662 Q3 - Sep 1 4y 9m 556 673,323 Declining Usage
Holly Hardin Class $12,047 Q2 - May 27 4y 3m 167 129,366 Declining Usage
Andee Bodenstein Both $24,470 Q3 - Sep 1 6y 8m 228 379,465 Declining Usage
Robert Thayer Class $45,750 Q3 - Jul 15 4y 10m 1,203 1,651,131 Declining Usage
Robert Thayer Class $27,900 Q1 - Mar 28 1y 0m 0 0 No Usage Reporting
Andee Bodenstein Collab $7,335 Q3 - Aug 27 2y 0m 0 0 No Usage Reporting

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Anthology