Portfolio Accounts
13
2 Class | 10 Collab | 1 Both
Portfolio ARR
$296K
13 accounts | Avg $22,749
ARR by Sales Stage
$92K Won
Open: $156K |
At Risk: $47K |
Lost: $0K
Usage Status
Usage Status Definitions
Growing: 30d minutes up 15%+ vs prior 60d avg
Steady: Within ±15%
Declining: Down 15%+
Low Usage: Under 100 total minutes (90d)
No Usage Reporting: Zero minutes (90d) for a known customer
Year One accounts use ±30% thresholds
Time window: 90-day rolling
Steady: Within ±15%
Declining: Down 15%+
Low Usage: Under 100 total minutes (90d)
No Usage Reporting: Zero minutes (90d) for a known customer
Year One accounts use ±30% thresholds
Time window: 90-day rolling
12 Active
● 4 Growing ·
● 3 Steady ·
● 5 Declining
1 No Usage Reporting · 0 Low Usage · 0 No Data
1 No Usage Reporting · 0 Low Usage · 0 No Data
Needs Attention
Needs Attention
Accounts with usage signals that warrant investigation:
Declining Usage: Down 15%+ (30d vs prior 60d)
Low Usage: Under 100 minutes in 90 days
No Usage Reporting: Zero minutes for a known customer
Y1 No Usage / Minimal Adoption / Decreasing: Year One accounts with poor adoption
Based on objective usage data, not health scores.
Declining Usage: Down 15%+ (30d vs prior 60d)
Low Usage: Under 100 minutes in 90 days
No Usage Reporting: Zero minutes for a known customer
Y1 No Usage / Minimal Adoption / Decreasing: Year One accounts with poor adoption
Based on objective usage data, not health scores.
6 Accounts
5 Declining · 0 Low Usage
1 No Usage Rpt · 0 Y1 No Usage · 0 Minimal
1 No Usage Rpt · 0 Y1 No Usage · 0 Minimal
Support Health
Support Health
Open Cases: Accounts with active support tickets
Stale: Cases older than 30 days without resolution
Critical: High-priority or severity cases
Jira Escalations: Cases escalated to engineering
Stale: Cases older than 30 days without resolution
Critical: High-priority or severity cases
Jira Escalations: Cases escalated to engineering
2 w/ Open Cases
0 accounts stale (30+ days)
0 critical · 0 Jira escalations
0 critical · 0 Jira escalations
Usage Adoption Distribution
Renewal Pipeline
13 renewals · $0.3M ARR
Q1 2026
4
renewals
$80,716
Won
$81K
100.0%
100.0% Current Renewal Rate
Jan
3
$65K
Feb
1
$16K
Mar
0
$0
LARGEST RENEWALS
CCIR Paris Ile-de-France
$33K
ESCP Business School
$24K
Q2 2026
CURRENT QUARTER
2
renewals
$20,482
Open
$20K
100.0%
At Risk
$8K
40.3%
Apr
0
$0
May
0
$0
Jun
2
$20K
LARGEST RENEWALS
Institut 4.10
$12K
INSEP
$8K
Q3 2026
6
renewals
$109,097
Won
$12K
10.5%
Open
$98K
89.5%
At Risk
$39K
35.6%
10.5% Current Renewal Rate
Jul
3
$64K
Aug
1
$12K
Sep
2
$34K
LARGEST RENEWALS
CNED
$39K
(Symetrix) Humans Matter
$19K
Q4 2026
1
renewals
$85,441
Open
$85K
100.0%
Oct
0
$0
Nov
0
$0
Dec
1
$85K
LARGEST RENEWALS
AFPA
$85K
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| Account Name | Account Manager | Product | ARR | Renewal | Customer Tenure | Sessions (Last 90 Days) |
Minutes (Last 90 Days) |
Product Usage |
|---|---|---|---|---|---|---|---|---|
|
Institut 4.10
Class Collaborate
|
Emmanuel Clemot | Both | $12,231 | Q2 - Jun 1 | 2y 10m | 35 | 1,404,812 | Growing Usage |
|
AFPA
Class Collaborate
|
Emmanuel Clemot | Collab | $85,441 | Q4 - Dec 13 | 2y 0m | 87 | 6,852,231 | Steady Usage |
|
CNED
Class Collaborate
|
Emmanuel Clemot | Collab | $38,828 | Q3 - Jul 1 | 2y 0m | 87 | 932,338 | Steady Usage |
|
CCIR Paris Ile-de-France
Class Collaborate
|
Emmanuel Clemot | Collab | $33,406 | Q1 - Jan 1 | 1y 3m | 79 | 3,198,945 | Declining Usage |
|
ESCP Business School
Class Collaborate
|
Emmanuel Clemot | Collab | $24,418 | Q1 - Jan 1 | 1y 3m | 66 | 554,192 | Steady Usage |
|
(Symetrix) Humans Matter
Class Collaborate
|
Emmanuel Clemot | Collab | $18,515 | Q3 - Jul 1 | 2y 0m | 73 | 701,883 | Growing Usage |
|
EDHEC Business School
Class Collaborate
|
Emmanuel Clemot | Collab | $18,490 | Q3 - Sep 1 | 2y 0m | 75 | 385,259 | Growing Usage |
|
ENFIP - Ecole Nationale des Finances Publiques
Class Collaborate
|
Emmanuel Clemot | Collab | $15,848 | Q1 - Feb 22 | 1y 1m | 67 | 2,355,853 | Declining Usage |
|
AUDENCIA BUSINESS SCHOOL
Class Collaborate
|
Emmanuel Clemot | Collab | $15,531 | Q3 - Sep 16 | 2y 0m | 65 | 707,309 | Declining Usage |
|
INSEP
Class Collaborate
|
Emmanuel Clemot | Collab | $8,252 | Q2 - Jun 9 | 2y 0m | 54 | 75,684 | Declining Usage |
|
L'INSTITUT AGRO DIJON
Class Collaborate
|
Emmanuel Clemot | Collab | $7,044 | Q1 - Jan 2 | 1y 3m | 57 | 49,558 | Growing Usage |
|
Aptilink - NEOMA Business School
Class for Microsoft Teams
|
Emmanuel Clemot | Class | $6,228 | Q3 - Jul 31 | 1y 8m | 74 | 148,899 | Declining Usage |
|
Aptilink - TALIS EDUCATION GROUP
Class for Microsoft Teams
|
Emmanuel Clemot | Class | $11,505 | Q3 - Aug 1 | 2y 7m | 0 | 0 | No Usage Reporting |