BME — Class Customer Dashboard

Data Fresh
Portfolio Accounts
52
3 Class | 47 Collab | 2 Both
Portfolio ARR
$2.8M
52 accounts | Avg $54,643
ARR by Sales Stage
$103K Won
Open: $2.63M | At Risk: $23K | Lost: $53K
Usage Status
Usage Status Definitions
Growing: 30d minutes up 15%+ vs prior 60d avg
Steady: Within ±15%
Declining: Down 15%+
Low Usage: Under 100 total minutes (90d)
No Usage Reporting: Zero minutes (90d) for a known customer
Year One accounts use ±30% thresholds
Time window: 90-day rolling
45 Active
● 31 Growing · ● 7 Steady · ● 7 Declining
3 No Usage Reporting · 4 Low Usage · 0 No Data
Needs Attention
Needs Attention
Accounts with usage signals that warrant investigation:

Declining Usage: Down 15%+ (30d vs prior 60d)
Low Usage: Under 100 minutes in 90 days
No Usage Reporting: Zero minutes for a known customer
Y1 No Usage / Minimal Adoption / Decreasing: Year One accounts with poor adoption

Based on objective usage data, not health scores.
14 Accounts
7 Declining · 4 Low Usage
3 No Usage Rpt · 0 Y1 No Usage · 0 Minimal
Support Health
Support Health
Open Cases: Accounts with active support tickets
Stale: Cases older than 30 days without resolution
Critical: High-priority or severity cases
Jira Escalations: Cases escalated to engineering
17 w/ Open Cases
0 accounts stale (30+ days)
0 critical · 0 Jira escalations
Usage Adoption Distribution
31 (60%)
7 (13%)
7 (13%)
4 (8%)
3 (6%)
Renewal Pipeline
51 renewals · $2.8M ARR
Q1 2026
8 renewals $171,738
Won
$91K 52.7%
Open
$36K 21.1%
Lost
$45K 26.2%
52.7% Current Renewal Rate
Jan
2
$29K
Feb
0
$0
Mar
6
$143K
LARGEST RENEWALS
Q2 2026 CURRENT QUARTER
9 renewals $73,589
Won
$13K 17.4%
Open
$53K 72.3%
Lost
$8K 10.3%
17.4% Current Renewal Rate
Apr
4
$30K
May
5
$43K
Jun
0
$0
LARGEST RENEWALS
Q3 2026
26 renewals $2.5M
Open
$2.5M 100.0%
At Risk
$23K 0.9%
Jul
5
$2.2M
Aug
8
$95K
Sep
13
$180K
LARGEST RENEWALS
Q4 2026
8 renewals $95,715
Open
$96K 100.0%
Oct
1
$25K
Nov
4
$46K
Dec
3
$26K
LARGEST RENEWALS

Quick Filters

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Account Name Account Manager Product ARR Renewal Customer Tenure Sessions
(Last 90 Days)		 Minutes
(Last 90 Days)		 Product Usage
Emmanuel Clemot Both $36,200 Q1 - Mar 28 7y 0m 5 10,127,605 Growing Usage
Emmanuel Clemot Collab $9,860 Q2 - Apr 22 2y 0m 67 1,116,358 Growing Usage
Emmanuel Clemot Collab $5,800 Q2 - May 21 2y 0m 2 18 Low Usage
Emmanuel Clemot Class $8,500 Q4 - Dec 22 3y 3m 0 1 Low Usage
Emmanuel Clemot Collab $3,183 Q3 - Aug 1 2y 0m 5 245 Declining Usage
Emmanuel Clemot Collab $45,000 Q1 - Mar 31 1y 0m 0 1 Low Usage
Emmanuel Clemot Collab $880 Q3 - Sep 8 2y 0m 0 462 Steady Usage
Emmanuel Clemot Collab $8,400 Q3 - Aug 16 2y 0m 4 4 Low Usage
Emmanuel Clemot Both $20,600 Q1 - Mar 27 5y 10m 7 1,584,231 Growing Usage
Emmanuel Clemot Collab $1,342 Q3 - Sep 8 2y 0m 22 1,703 Growing Usage
Emmanuel Clemot Collab $4,637 Q3 - Sep 28 2y 0m 44 3,768 Steady Usage
Emmanuel Clemot Collab $5,602 Q1 - Mar 16 4y 8m 23 14,448 Steady Usage
Emmanuel Clemot Collab $40,039 Q3 - Jul 10 4y 7m 53 820,073 Declining Usage
Emmanuel Clemot Collab $2,125,000 Q3 - Jul 16 2y 0m 84 56,184,272 Growing Usage
Emmanuel Clemot Collab $61,958 Q3 - Sep 26 2y 0m 64 6,353,949 Growing Usage
Emmanuel Clemot Collab $26,045 Q3 - Aug 15 2y 0m 67 2,573,694 Growing Usage
Emmanuel Clemot Collab $24,596 Q4 - Oct 1 2y 0m 73 9,091,652 Growing Usage
Nikolaos Galindo Collab $24,012 Q3 - Aug 1 2y 0m 86 6,680,062 Growing Usage
Emmanuel Clemot Collab $23,803 Q3 - Sep 30 2y 0m 77 5,931,076 Growing Usage
Emmanuel Clemot Collab $20,950 Q3 - Jul 19 2y 0m 73 9,640,913 Growing Usage
Emmanuel Clemot Collab $20,000 Q3 - Sep 1 2y 0m 72 8,524,020 Growing Usage
Emmanuel Clemot Collab $19,308 Q1 - Mar 2 1y 1m 72 3,011,383 Growing Usage
Emmanuel Clemot Collab $19,114 Q1 - Jan 1 1y 3m 76 13,000,251 Growing Usage
Emmanuel Clemot Collab $17,000 Q2 - May 21 2y 0m 87 6,669,905 Steady Usage
Emmanuel Clemot Collab $15,914 Q1 - Mar 25 1y 0m 76 784,709 Growing Usage
Emmanuel Clemot Collab $15,000 Q3 - Sep 22 2y 0m 64 711,027 Growing Usage
Emmanuel Clemot Collab $14,192 Q3 - Aug 16 2y 0m 77 1,046,255 Steady Usage
Emmanuel Clemot Collab $13,915 Q3 - Sep 1 2y 0m 65 218,052 Growing Usage
Emmanuel Clemot Collab $12,777 Q4 - Nov 1 2y 0m 74 4,475,641 Growing Usage
Emmanuel Clemot Collab $12,683 Q3 - Jul 18 2y 0m 64 301,981 Growing Usage
Emmanuel Clemot Collab $11,304 Q3 - Jul 15 2y 0m 82 1,565,121 Declining Usage
Emmanuel Clemot Collab $11,289 Q4 - Dec 20 2y 0m 72 747,579 Growing Usage
Emmanuel Clemot Collab $10,000 Q1 - Jan 1 1y 3m 54 468,376 Growing Usage
Emmanuel Clemot Collab $9,331 Q3 - Sep 1 2y 0m 56 683,071 Growing Usage
Emmanuel Clemot Collab $9,285 Q4 - Nov 14 2y 0m 63 169,651 Declining Usage
Emmanuel Clemot Collab $9,000 Q4 - Nov 13 2y 0m 50 360,887 Growing Usage
Emmanuel Clemot Collab $8,695 Q3 - Aug 23 2y 0m 87 591,947 Growing Usage
Emmanuel Clemot Collab $7,597 Q2 - Apr 23 2y 0m 70 30,572 Growing Usage
Emmanuel Clemot Collab $7,376 Q2 - May 15 2y 0m 83 656,663 Growing Usage
Emmanuel Clemot Collab $7,339 Q2 - May 28 2y 0m 58 542,138 Growing Usage
Emmanuel Clemot Collab $7,000 Q3 - Sep 30 2y 0m 81 1,423,867 Steady Usage
Emmanuel Clemot Collab $6,804 Q2 - Apr 22 2y 0m 79 2,125,465 Growing Usage
Emmanuel Clemot Collab $6,753 Q3 - Aug 16 2y 0m 57 123,082 Steady Usage
Emmanuel Clemot Collab $6,012 Q2 - Apr 1 1y 0m 72 316,236 Growing Usage
Emmanuel Clemot Collab $5,848 Q3 - Sep 28 2y 0m 73 5,787,008 Growing Usage
Emmanuel Clemot Collab $5,800 Q2 - May 21 2y 0m 55 496,575 Growing Usage
Emmanuel Clemot Collab $4,000 Q3 - Aug 31 2y 0m 87 1,350,799 Declining Usage
Emmanuel Clemot Class $14,467 Q4 - Nov 27 3y 4m 479 636,194 Declining Usage
Emmanuel Clemot Class $15,000 Q1 - Jan 17 Month 3 223 209,483 Year One - Decreasing Usage
Emmanuel Clemot Collab $10,600 Q3 - Sep 3 2y 0m 0 0 No Usage Reporting
Emmanuel Clemot Collab $5,800 Q4 - Dec 15 2y 0m 0 0 No Usage Reporting
Emmanuel Clemot Collab $5,800 Q3 - Sep 26 2y 0m 0 0 No Usage Reporting

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