Portfolio Accounts
12
3 Class | 5 Collab | 4 Both
Portfolio ARR
$289K
12 accounts | Avg $24,052
ARR by Sales Stage
$119K Won
Open: $151K |
At Risk: $0K |
Lost: $0K
Usage Status
Usage Status Definitions
Growing: 30d minutes up 15%+ vs prior 60d avg
Steady: Within ±15%
Declining: Down 15%+
Low Usage: Under 100 total minutes (90d)
No Usage Reporting: Zero minutes (90d) for a known customer
Year One accounts use ±30% thresholds
Time window: 90-day rolling
Steady: Within ±15%
Declining: Down 15%+
Low Usage: Under 100 total minutes (90d)
No Usage Reporting: Zero minutes (90d) for a known customer
Year One accounts use ±30% thresholds
Time window: 90-day rolling
12 Active
● 1 Growing ·
● 2 Steady ·
● 9 Declining
0 No Data
0 No Data
Needs Attention
Needs Attention
Accounts with usage signals that warrant investigation:
Declining Usage: Down 15%+ (30d vs prior 60d)
Low Usage: Under 100 minutes in 90 days
No Usage Reporting: Zero minutes for a known customer
Y1 No Usage / Minimal Adoption / Decreasing: Year One accounts with poor adoption
Based on objective usage data, not health scores.
Declining Usage: Down 15%+ (30d vs prior 60d)
Low Usage: Under 100 minutes in 90 days
No Usage Reporting: Zero minutes for a known customer
Y1 No Usage / Minimal Adoption / Decreasing: Year One accounts with poor adoption
Based on objective usage data, not health scores.
9 Accounts
9 Declining · 0 Low Usage
0 No Usage Rpt · 0 Y1 No Usage · 0 Minimal
0 No Usage Rpt · 0 Y1 No Usage · 0 Minimal
Support Health
Support Health
Open Cases: Accounts with active support tickets
Stale: Cases older than 30 days without resolution
Critical: High-priority or severity cases
Jira Escalations: Cases escalated to engineering
Stale: Cases older than 30 days without resolution
Critical: High-priority or severity cases
Jira Escalations: Cases escalated to engineering
8 w/ Open Cases
0 accounts stale (30+ days)
0 critical · 0 Jira escalations
0 critical · 0 Jira escalations
Usage Adoption Distribution
Renewal Pipeline
12 renewals · $0.3M ARR
Q1 2026
6
renewals
$137,264
Won
$119K
86.9%
Open
$18K
13.1%
86.9% Current Renewal Rate
Jan
5
$119K
Feb
0
$0
Mar
1
$18K
LARGEST RENEWALS
Universidad Tecnoló...
$49K
Instituto Profesion...
$28K
Q2 2026
CURRENT QUARTER
1
renewals
$53,170
Open
$53K
100.0%
Apr
1
$53K
May
0
$0
Jun
0
$0
LARGEST RENEWALS
Universidad Espíritu Santo
$53K
Q3 2026
4
renewals
$46,685
Open
$47K
100.0%
Jul
1
$6K
Aug
2
$29K
Sep
1
$11K
LARGEST RENEWALS
Escuela de contador...
$15K
Universidad Montrer
$14K
Q4 2026
1
renewals
$51,500
Open
$52K
100.0%
Oct
0
$0
Nov
1
$52K
Dec
0
$0
LARGEST RENEWALS
Universidad de Moron
$52K
Quick Filters
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| Account Name | Account Manager | Product | ARR | Renewal | Customer Tenure | Sessions (Last 90 Days) |
Minutes (Last 90 Days) |
Product Usage |
|---|---|---|---|---|---|---|---|---|
|
Instituto Tecnologico Buenos Aires - ITBA
Class for Zoom
|
Nikolaos Galindo | Class | $18,000 | Q1 - Mar 1 | 7y 0m | 256 | 1,640,785 | Declining Usage |
|
Universidad Espíritu Santo
Class for Zoom
|
Nikolaos Galindo | Both | $53,170 | Q2 - Apr 1 | 6y 1m | 4,706 | 10,859,903 | Declining Usage |
|
Universidad Montrer
Class Collaborate
|
Nikolaos Galindo | Both | $14,235 | Q3 - Aug 7 | 3y 6m | 0 | 1,027,203 | Steady Usage |
|
Universidad Panamericana - Guatemala
Class Collaborate
|
Nikolaos Galindo | Both | $11,450 | Q3 - Sep 29 | 7y 9m | 186 | 870,495 | Declining Usage |
|
Universidad Tecnológica ECOTEC
Class Collaborate
|
Nikolaos Galindo | Both | $49,140 | Q1 - Jan 1 | 10y 11m | 2,676 | 8,979,310 | Declining Usage |
|
Escuela de contadores de Santiago
Class Collaborate
|
Nikolaos Galindo | Collab | $15,000 | Q3 - Aug 1 | 2y 0m | 38 | 63,536 | Declining Usage |
|
Universidad de Moron
Class Collaborate
|
Nikolaos Galindo | Collab | $51,500 | Q4 - Nov 20 | 2y 0m | 87 | 1,193,215 | Steady Usage |
|
Instituto Profesional de Chile
Class Collaborate
|
Nikolaos Galindo | Collab | $28,350 | Q1 - Jan 25 | 1y 2m | 76 | 229,924 | Declining Usage |
|
Movistar
Class Collaborate
|
Nikolaos Galindo | Collab | $6,000 | Q3 - Jul 1 | 2y 0m | 62 | 319,863 | Declining Usage |
|
Universidad de Cartagena
Class Collaborate
|
Nikolaos Galindo | Collab | $5,680 | Q1 - Jan 27 | 1y 2m | 87 | 1,416,461 | Growing Usage |
|
Tecnologico Universitario Argos
Class Collaborate
|
Nikolaos Galindo | Class | $23,000 | Q1 - Jan 1 | 2y 3m | 807 | 4,349,325 | Declining Usage |
|
Facultad Latinoamericana de Ciencias Sociales
Class for Zoom
|
Nikolaos Galindo | Class | $13,094 | Q1 - Jan 28 | 6y 0m | 558 | 1,358,717 | Declining Usage |