eLearning Media — Class Customer Dashboard

Data Fresh
Portfolio Accounts
64
2 Class | 52 Collab | 10 Both
Portfolio ARR
$1.1M
63 accounts | Avg $16,482
ARR by Sales Stage
$235K Won
Open: $779K | At Risk: $27K | Lost: $14K
Usage Status
Usage Status Definitions
Growing: 30d minutes up 15%+ vs prior 60d avg
Steady: Within ±15%
Declining: Down 15%+
Low Usage: Under 100 total minutes (90d)
No Usage Reporting: Zero minutes (90d) for a known customer
Year One accounts use ±30% thresholds
Time window: 90-day rolling
64 Active
● 34 Growing · ● 11 Steady · ● 19 Declining
0 No Data
Needs Attention
Needs Attention
Accounts with usage signals that warrant investigation:

Declining Usage: Down 15%+ (30d vs prior 60d)
Low Usage: Under 100 minutes in 90 days
No Usage Reporting: Zero minutes for a known customer
Y1 No Usage / Minimal Adoption / Decreasing: Year One accounts with poor adoption

Based on objective usage data, not health scores.
19 Accounts
19 Declining · 0 Low Usage
0 No Usage Rpt · 0 Y1 No Usage · 0 Minimal
Support Health
Support Health
Open Cases: Accounts with active support tickets
Stale: Cases older than 30 days without resolution
Critical: High-priority or severity cases
Jira Escalations: Cases escalated to engineering
17 w/ Open Cases
0 accounts stale (30+ days)
0 critical · 0 Jira escalations
Usage Adoption Distribution
34 (53%)
11 (17%)
19 (30%)
Renewal Pipeline
64 renewals · $1.1M ARR
Q1 2026
12 renewals $235,157
Won
$235K 100.0%
100.0% Current Renewal Rate
Jan
8
$157K
Feb
1
$19K
Mar
3
$59K
LARGEST RENEWALS
Q2 2026 CURRENT QUARTER
14 renewals $378,900
Open
$365K 96.4%
At Risk
$6K 1.5%
Lost
$14K 3.6%
Apr
4
$24K
May
6
$75K
Jun
4
$280K
LARGEST RENEWALS
Q3 2026
25 renewals $292,980
Open
$293K 100.0%
At Risk
$13K 4.5%
Jul
8
$67K
Aug
4
$81K
Sep
13
$145K
LARGEST RENEWALS
Q4 2026
13 renewals $147,807
Open
$148K 100.0%
At Risk
$8K 5.6%
Oct
3
$23K
Nov
3
$55K
Dec
7
$70K
LARGEST RENEWALS

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Account Name Account Manager Product ARR Renewal Customer Tenure Sessions
(Last 90 Days)		 Minutes
(Last 90 Days)		 Product Usage
Nikolaos Galindo Collab $5,575 Q2 - Apr 20 3y 10m 38 110,920 Declining Usage
Nikolaos Galindo Collab $6,604 Q2 - Apr 20 2y 0m 87 7,307,326 Growing Usage
Nikolaos Galindo Collab $5,870 Q2 - Apr 8 2y 0m 70 395,210 Growing Usage
Nikolaos Galindo Collab $5,662 Q2 - Apr 15 2y 0m 52 85,839 Growing Usage
Nikolaos Galindo Both $5,969 Q2 - Jun 6 3y 9m 2 12,908 Growing Usage
Nikolaos Galindo Both $15,484 Q2 - May 18 5y 11m 3 1,103,155 Steady Usage
Nikolaos Galindo Both $9,060 Q3 - Jul 30 6y 9m 2 390,346 Steady Usage
Nikolaos Galindo Collab $3,522 Q1 - Jan 2 1y 3m 3 119 Declining Usage
Nikolaos Galindo Both $6,926 Q3 - Sep 19 5y 7m 30 682,256 Declining Usage
Nikolaos Galindo Collab $4,935 Q3 - Sep 1 2y 0m 12 1,115 Declining Usage
Nikolaos Galindo Collab $5,459 Q2 - May 19 2y 0m 3 5,604 Growing Usage
Nikolaos Galindo Collab $6,212 Q4 - Dec 15 2y 0m 13 7,643 Declining Usage
Nikolaos Galindo Collab $13,629 Q2 - May 29 2y 0m 0 60,421 Steady Usage
Nikolaos Galindo Class $4,743 Q3 - Sep 22 3y 6m 111 26,352 Declining Usage
Nikolaos Galindo Collab $3,885 Q4 - Oct 15 2y 0m 13 12,116 Growing Usage
Nikolaos Galindo Both $18,058 Q3 - Sep 15 6y 6m 333 498,366 Declining Usage
Nikolaos Galindo Collab $12,330 Q1 - Jan 22 3y 2m 35 417,160 Declining Usage
Nikolaos Galindo Collab $6,000 Q4 - Dec 4 2y 0m 43 42,354 Steady Usage
Nikolaos Galindo Collab $5,870 Q4 - Dec 14 2y 0m 27 478,473 Growing Usage
Nikolaos Galindo Collab $5,199 Q4 - Nov 3 2y 0m 32 36,484 Declining Usage
Nikolaos Galindo Both $45,109 Q1 - Jan 18 6y 0m 74 2,508,673 Growing Usage
Nikolaos Galindo Both $28,867 Q1 - Mar 30 7y 3m 53 2,664,497 Growing Usage
Nikolaos Galindo Both $10,192 Q2 - May 17 6y 9m 0 1,520,771 Declining Usage
Nikolaos Galindo Both $8,805 Q3 - Sep 30 5y 0m 745 486,235 Declining Usage
Nikolaos Galindo Collab $170,515 Q2 - Jun 17 6y 9m 173 34,976,428 Growing Usage
Nikolaos Galindo Collab $71,176 Q2 - Jun 1 2y 0m 87 5,730,005 Growing Usage
Nikolaos Galindo Collab $44,573 Q4 - Nov 2 2y 0m 87 8,452,768 Growing Usage
Nikolaos Galindo Collab $42,667 Q1 - Jan 28 1y 2m 87 2,462,208 Declining Usage
Nikolaos Galindo Collab $32,753 Q2 - Jun 16 2y 0m 87 906,683 Steady Usage
Nikolaos Galindo Collab $30,459 Q3 - Aug 1 5y 8m 91 2,883,882 Growing Usage
Nikolaos Galindo Collab $27,470 Q1 - Jan 22 1y 2m 87 5,938,319 Declining Usage
Nikolaos Galindo Collab $25,545 Q4 - Dec 2 2y 0m 87 1,519,984 Steady Usage
Nikolaos Galindo Collab $21,384 Q4 - Dec 5 2y 0m 78 1,749,617 Growing Usage
Nikolaos Galindo Collab $19,957 Q3 - Sep 16 2y 0m 84 389,071 Declining Usage
Nikolaos Galindo Both $18,501 Q1 - Feb 8 5y 10m 566 3,758,041 Steady Usage
Nikolaos Galindo Collab $18,294 Q1 - Mar 12 1y 0m 62 379,974 Steady Usage
Nikolaos Galindo Collab $17,769 Q3 - Sep 30 2y 0m 85 750,894 Growing Usage
Nikolaos Galindo Collab $17,139 Q3 - Aug 30 2y 0m 85 3,935,015 Steady Usage
Nikolaos Galindo Collab $17,022 Q3 - Aug 1 2y 0m 87 1,108,826 Declining Usage
Nikolaos Galindo Collab $16,807 Q3 - Aug 30 2y 0m 64 695,137 Growing Usage
Nikolaos Galindo Collab $15,402 Q2 - May 13 2y 0m 53 190,384 Growing Usage
Nikolaos Galindo Collab $14,685 Q3 - Sep 8 6y 8m 75 253,508 Growing Usage
Nikolaos Galindo Collab $14,609 Q2 - May 23 2y 0m 85 1,904,061 Growing Usage
Nikolaos Galindo Collab $14,195 Q3 - Sep 1 2y 0m 87 1,566,117 Growing Usage
Nikolaos Galindo Collab $13,622 Q1 - Jan 1 1y 3m 50 828,468 Growing Usage
Nikolaos Galindo Collab $13,250 Q3 - Jul 1 2y 0m 78 226,901 Growing Usage
Nikolaos Galindo Collab $12,186 Q1 - Mar 20 1y 0m 75 405,652 Growing Usage
Nikolaos Galindo Collab $11,094 Q3 - Sep 2 2y 0m 83 1,044,457 Growing Usage
Nikolaos Galindo Collab $10,477 Q4 - Oct 7 2y 0m 70 436,553 Declining Usage
Nikolaos Galindo Collab $9,861 Q3 - Jul 26 2y 0m 72 533,689 Growing Usage
Nikolaos Galindo Collab $8,833 Q3 - Jul 14 2y 0m 84 1,324,112 Growing Usage
Nikolaos Galindo Collab $8,833 Q3 - Sep 1 2y 0m 48 84,384 Growing Usage
Nikolaos Galindo Collab $8,514 Q3 - Jul 15 2y 0m 75 210,735 Declining Usage
Nikolaos Galindo Collab $8,310 Q4 - Oct 14 2y 0m 70 527,694 Growing Usage
Nikolaos Galindo Collab $8,030 Q3 - Sep 2 6y 7m 59 506,124 Steady Usage
Nikolaos Galindo Collab $7,154 Q1 - Jan 1 1y 3m 67 286,964 Growing Usage
Nikolaos Galindo Class $6,938 Q3 - Sep 8 4y 0m 64 398,330 Declining Usage
Nikolaos Galindo Collab $5,855 Q3 - Jul 15 2y 0m 72 570,935 Growing Usage
Nikolaos Galindo Collab $5,635 Q3 - Jul 31 2y 0m 62 185,162 Growing Usage
Nikolaos Galindo Collab $5,576 Q3 - Jul 6 2y 0m 60 195,143 Steady Usage
Nikolaos Galindo Collab $5,435 Q1 - Jan 1 1y 3m 63 111,657 Growing Usage
Nikolaos Galindo Collab $5,304 Q4 - Dec 23 2y 0m 47 302,514 Growing Usage
Nikolaos Galindo Collab $5,048 Q4 - Nov 4 2y 0m 65 10,731 Declining Usage
Nikolaos Galindo Collab - Q4 - Dec 28 2y 0m 81 1,979,954 Growing Usage

Class Customer Dashboard

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