ENG Brazil — Class Customer Dashboard

Data Fresh
Portfolio Accounts
7
7 Collab
Portfolio ARR
$95K
7 accounts | Avg $13,506
ARR by Sales Stage
$35K Won
Open: $59K | At Risk: $0K | Lost: $0K
Usage Status
Usage Status Definitions
Growing: 30d minutes up 15%+ vs prior 60d avg
Steady: Within ±15%
Declining: Down 15%+
Low Usage: Under 100 total minutes (90d)
No Usage Reporting: Zero minutes (90d) for a known customer
Year One accounts use ±30% thresholds
Time window: 90-day rolling
6 Active
● 5 Growing · ● 1 Steady · ● 0 Declining
0 No Usage Reporting · 1 Low Usage · 0 No Data
Needs Attention
Needs Attention
Accounts with usage signals that warrant investigation:

Declining Usage: Down 15%+ (30d vs prior 60d)
Low Usage: Under 100 minutes in 90 days
No Usage Reporting: Zero minutes for a known customer
Y1 No Usage / Minimal Adoption / Decreasing: Year One accounts with poor adoption

Based on objective usage data, not health scores.
1 Accounts
0 Declining · 1 Low Usage
0 No Usage Rpt · 0 Y1 No Usage · 0 Minimal
Support Health
Support Health
Open Cases: Accounts with active support tickets
Stale: Cases older than 30 days without resolution
Critical: High-priority or severity cases
Jira Escalations: Cases escalated to engineering
1 w/ Open Cases
0 accounts stale (30+ days)
0 critical · 0 Jira escalations
Usage Adoption Distribution
5 (71%)
1 (14%)
1 (14%)
Renewal Pipeline
7 renewals · $0.1M ARR
Q1 2026
3 renewals $35,187
Won
$35K 100.0%
100.0% Current Renewal Rate
Jan
3
$35K
Feb
0
$0
Mar
0
$0
LARGEST RENEWALS
Q2 2026 CURRENT QUARTER
3 renewals $22,060
Open
$22K 100.0%
Apr
2
$14K
May
0
$0
Jun
1
$8K
LARGEST RENEWALS
Q3 2026
0 renewals $0
Jul
0
$0
Aug
0
$0
Sep
0
$0
Q4 2026
1 renewals $37,296
Open
$37K 100.0%
Oct
1
$37K
Nov
0
$0
Dec
0
$0
LARGEST RENEWALS

Quick Filters

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Account Name Account Manager Product ARR Renewal Customer Tenure Sessions
(Last 90 Days)
Minutes
(Last 90 Days)
Product Usage
Nikolaos Galindo Collab $5,348 Q2 - Apr 2 1y 0m 0 7 Low Usage
Nikolaos Galindo Collab $9,037 Q2 - Apr 3 1y 0m 63 433,295 Growing Usage
Nikolaos Galindo Collab $5,696 Q1 - Jan 1 1y 3m 13 44,695 Growing Usage
Nikolaos Galindo Collab $37,296 Q4 - Oct 1 2y 0m 49 2,382,084 Growing Usage
Nikolaos Galindo Collab $15,101 Q1 - Jan 1 1y 3m 72 529,746 Steady Usage
Nikolaos Galindo Collab $14,390 Q1 - Jan 1 1y 3m 63 158,800 Growing Usage
Nikolaos Galindo Collab $7,675 Q2 - Jun 7 2y 0m 51 1,816,487 Growing Usage

Class Customer Dashboard

ENG Brazil