Portfolio Accounts
18
5 Class | 10 Collab | 3 Both
Portfolio ARR
$720K
18 accounts | Avg $40,019
ARR by Sales Stage
$174K Won
Open: $319K |
At Risk: $85K |
Lost: $7K
Usage Status
Usage Status Definitions
Growing: 30d minutes up 15%+ vs prior 60d avg
Steady: Within ±15%
Declining: Down 15%+
Low Usage: Under 100 total minutes (90d)
No Usage Reporting: Zero minutes (90d) for a known customer
Year One accounts use ±30% thresholds
Time window: 90-day rolling
Steady: Within ±15%
Declining: Down 15%+
Low Usage: Under 100 total minutes (90d)
No Usage Reporting: Zero minutes (90d) for a known customer
Year One accounts use ±30% thresholds
Time window: 90-day rolling
16 Active
● 11 Growing ·
● 2 Steady ·
● 3 Declining
0 No Usage Reporting · 2 Low Usage · 0 No Data
0 No Usage Reporting · 2 Low Usage · 0 No Data
Needs Attention
Needs Attention
Accounts with usage signals that warrant investigation:
Declining Usage: Down 15%+ (30d vs prior 60d)
Low Usage: Under 100 minutes in 90 days
No Usage Reporting: Zero minutes for a known customer
Y1 No Usage / Minimal Adoption / Decreasing: Year One accounts with poor adoption
Based on objective usage data, not health scores.
Declining Usage: Down 15%+ (30d vs prior 60d)
Low Usage: Under 100 minutes in 90 days
No Usage Reporting: Zero minutes for a known customer
Y1 No Usage / Minimal Adoption / Decreasing: Year One accounts with poor adoption
Based on objective usage data, not health scores.
5 Accounts
3 Declining · 2 Low Usage
0 No Usage Rpt · 0 Y1 No Usage · 0 Minimal
0 No Usage Rpt · 0 Y1 No Usage · 0 Minimal
Support Health
Support Health
Open Cases: Accounts with active support tickets
Stale: Cases older than 30 days without resolution
Critical: High-priority or severity cases
Jira Escalations: Cases escalated to engineering
Stale: Cases older than 30 days without resolution
Critical: High-priority or severity cases
Jira Escalations: Cases escalated to engineering
9 w/ Open Cases
0 accounts stale (30+ days)
0 critical · 0 Jira escalations
0 critical · 0 Jira escalations
Usage Adoption Distribution
Renewal Pipeline
17 renewals · $0.7M ARR
Q1 2026
6
renewals
$298,542
Won
$174K
58.3%
Open
$124K
41.7%
58.3% Current Renewal Rate
Jan
3
$246K
Feb
0
$0
Mar
3
$52K
LARGEST RENEWALS
University of Free State
$129K
Cape Peninsula Univ...
$70K
Q2 2026
CURRENT QUARTER
3
renewals
$98,924
Open
$92K
92.6%
At Risk
$85K
85.4%
Lost
$7K
7.4%
Apr
1
$85K
May
0
$0
Jun
2
$14K
LARGEST RENEWALS
Université Numériqu...
$85K
Black Ox Holdings
$7K
Q3 2026
2
renewals
$8,928
Open
$9K
100.0%
Jul
0
$0
Aug
0
$0
Sep
2
$9K
LARGEST RENEWALS
INSTITUT UNIVERSITA...
$6K
INST BRITANNIQUE DE...
$3K
Q4 2026
6
renewals
$303,443
Open
$303K
100.0%
Oct
0
$0
Nov
2
$33K
Dec
4
$271K
LARGEST RENEWALS
University of Pretoria
$151K
University of Limpopo
$80K
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| Account Name | Account Manager | Product | ARR | Renewal | Customer Tenure | Sessions (Last 90 Days) |
Minutes (Last 90 Days) |
Product Usage |
|---|---|---|---|---|---|---|---|---|
|
OneConnect - The Management University of Africa
Class for Zoom
|
Emmanuel Clemot | Class | $7,200 | Q1 - Mar 3 | 2y 0m | 0 | 2,656 | Steady Usage |
|
Cape Peninsula University of Technology
Class Collaborate
|
Emmanuel Clemot | Collab | $69,900 | Q1 - Jan 1 | 5y 10m | 44 | 15,563 | Declining Usage |
|
University of Fort Hare
Class Collaborate
|
Emmanuel Clemot | Collab | $47,302 | Q1 - Jan 1 | 1y 3m | 56 | 3,476,086 | Growing Usage |
|
Université Numérique Cheikh Hamidou KANE (Universite Virtuelle du Senegal-UVS)
Class Collaborate
|
Emmanuel Clemot | Collab | $84,524 | Q2 - Apr 18 | 2y 0m | 87 | 6,640,901 | Growing Usage |
|
South African Institute of Professional Accountants (SAIPA)
Class for Zoom
|
Emmanuel Clemot | Class | $12,500 | Q1 - Mar 14 | 1y 0m | 0 | 1 | Low Usage |
|
OneConnect - African Economic Research Consortium
Class for Zoom
|
Emmanuel Clemot | Class | $3,675 | Q4 - Nov 10 | 2y 5m | 0 | 18 | Low Usage |
|
OneConnect - Velle
Class for Microsoft Teams
|
Emmanuel Clemot | Class | $10,500 | Q2 --> Q3 | 2y 9m | 5 | 250 | Declining Usage |
|
University of Free State
Class Collaborate
|
Emmanuel Clemot | Both | $128,968 | Q1 - Jan 1 | 6y 1m | 14 | 3,861,955 | Growing Usage |
|
University of Pretoria
Class Collaborate
|
Emmanuel Clemot | Both | $150,699 | Q4 - Dec 19 | 7y 6m | 35 | 3,817,956 | Growing Usage |
|
Black Ox Holdings
Class Collaborate
|
Emmanuel Clemot | Collab | $7,350 | Q2 - Jun 10 | 2y 0m | 24 | 19,196 | Growing Usage |
|
Cranefield College PTY Ltd
Class Collaborate
|
Emmanuel Clemot | Collab | $7,050 | Q2 - Jun 25 | 2y 0m | 43 | 121,133 | Growing Usage |
|
Vaal University of Technology
Class Collaborate
|
Emmanuel Clemot | Both | $32,672 | Q1 - Mar 25 | 7y 1m | 149 | 8,977,983 | Growing Usage |
|
University of Limpopo
Class Collaborate
|
Emmanuel Clemot | Collab | $79,568 | Q4 - Dec 30 | 2y 0m | 55 | 27,934,578 | Growing Usage |
|
Open University of Mauritius
Class Collaborate
|
Emmanuel Clemot | Collab | $29,263 | Q4 - Nov 1 | 2y 0m | 67 | 1,197,488 | Growing Usage |
|
Sefako Makgatho Health Sciences University
Class Collaborate
|
Emmanuel Clemot | Collab | $25,739 | Q4 - Dec 6 | 2y 0m | 83 | 8,426,732 | Growing Usage |
|
INSTITUT UNIVERSITAIRE D'ABIDJAN (IUA)
Class Collaborate
|
Emmanuel Clemot | Collab | $6,146 | Q3 - Sep 28 | 2y 0m | 74 | 398,079 | Growing Usage |
|
INST BRITANNIQUE DE MANAGEMENT ET DE TECH
Class Collaborate
|
Emmanuel Clemot | Collab | $2,782 | Q3 - Sep 17 | 2y 0m | 52 | 59,063 | Steady Usage |
|
Daystar University
Class for Microsoft Teams
|
Emmanuel Clemot | Class | $14,500 | Q4 - Dec 1 | 1y 9m | 1,279 | 3,071,527 | Declining Usage |