Portfolio Accounts
8
2 Class | 5 Collab | 1 Both
Portfolio ARR
$196K
8 accounts | Avg $24,502
ARR by Sales Stage
$22K Won
Open: $163K |
At Risk: $0K |
Lost: $11K
Usage Status
Usage Status Definitions
Growing: 30d minutes up 15%+ vs prior 60d avg
Steady: Within ±15%
Declining: Down 15%+
Low Usage: Under 100 total minutes (90d)
No Usage Reporting: Zero minutes (90d) for a known customer
Year One accounts use ±30% thresholds
Time window: 90-day rolling
Steady: Within ±15%
Declining: Down 15%+
Low Usage: Under 100 total minutes (90d)
No Usage Reporting: Zero minutes (90d) for a known customer
Year One accounts use ±30% thresholds
Time window: 90-day rolling
8 Active
● 1 Growing ·
● 3 Steady ·
● 4 Declining
0 No Data
0 No Data
Needs Attention
Needs Attention
Accounts with usage signals that warrant investigation:
Declining Usage: Down 15%+ (30d vs prior 60d)
Low Usage: Under 100 minutes in 90 days
No Usage Reporting: Zero minutes for a known customer
Y1 No Usage / Minimal Adoption / Decreasing: Year One accounts with poor adoption
Based on objective usage data, not health scores.
Declining Usage: Down 15%+ (30d vs prior 60d)
Low Usage: Under 100 minutes in 90 days
No Usage Reporting: Zero minutes for a known customer
Y1 No Usage / Minimal Adoption / Decreasing: Year One accounts with poor adoption
Based on objective usage data, not health scores.
4 Accounts
4 Declining · 0 Low Usage
0 No Usage Rpt · 0 Y1 No Usage · 0 Minimal
0 No Usage Rpt · 0 Y1 No Usage · 0 Minimal
Support Health
Support Health
Open Cases: Accounts with active support tickets
Stale: Cases older than 30 days without resolution
Critical: High-priority or severity cases
Jira Escalations: Cases escalated to engineering
Stale: Cases older than 30 days without resolution
Critical: High-priority or severity cases
Jira Escalations: Cases escalated to engineering
4 w/ Open Cases
0 accounts stale (30+ days)
0 critical · 0 Jira escalations
0 critical · 0 Jira escalations
Usage Adoption Distribution
Renewal Pipeline
8 renewals · $0.2M ARR
Q1 2026
1
renewals
$10,732
Won
$11K
100.0%
100.0% Current Renewal Rate
Jan
0
$0
Feb
0
$0
Mar
1
$11K
LARGEST RENEWALS
ESCI-UPF
$11K
Q2 2026
CURRENT QUARTER
2
renewals
$22,054
Won
$11K
49.3%
Lost
$11K
50.7%
49.3% Current Renewal Rate
Apr
0
$0
May
1
$11K
Jun
1
$11K
LARGEST RENEWALS
Polimoda
$11K
Azienda Unita Sanit...
$11K
Q3 2026
2
renewals
$20,888
Open
$21K
100.0%
Jul
1
$14K
Aug
0
$0
Sep
1
$7K
LARGEST RENEWALS
Institute for Educa...
$14K
Federacion Peruana ...
$7K
Q4 2026
3
renewals
$142,340
Open
$142K
100.0%
Oct
0
$0
Nov
0
$0
Dec
3
$142K
LARGEST RENEWALS
Seidor - Multiversi...
$117K
DOBA Faculty
$13K
Quick Filters
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| Account Name | Account Manager | Product | ARR | Renewal | Customer Tenure | Sessions (Last 90 Days) |
Minutes (Last 90 Days) |
Product Usage |
|---|---|---|---|---|---|---|---|---|
|
ESCI-UPF
Class Collaborate
|
Nikolaos Galindo | Both | $10,732 | Q1 - Mar 17 | 2y 12m | 1 | 25,355 | Declining Usage |
|
Federacion Peruana de Futbol
Class for Zoom
|
Nikolaos Galindo | Class | $7,155 | Q3 - Sep 10 | 6y 6m | 8 | 151,861 | Declining Usage |
|
Seidor - Multiversity S.p.a.
Class for Zoom
|
Emmanuel Clemot | Class | $117,218 | Q4 - Dec 30 | 2y 3m | 8,373 | 9,117,036 | Steady Usage |
|
Polimoda
Class Collaborate
|
Emmanuel Clemot | Collab | $11,182 | Q2 - May 1 | 2y 0m | 0 | 61,517 | Steady Usage |
|
Universita Commerciale Luigi Bocconi
Class Collaborate
|
Emmanuel Clemot | Collab | $11,739 | Q4 - Dec 22 | 2y 0m | 26 | 23,520 | Declining Usage |
|
Institute for Education - Malta
Class Collaborate
|
Emmanuel Clemot | Collab | $13,733 | Q3 - Jul 1 | 2y 0m | 62 | 300,153 | Declining Usage |
|
DOBA Faculty
Class Collaborate
|
Emmanuel Clemot | Collab | $13,383 | Q4 - Dec 31 | 2y 0m | 86 | 833,711 | Steady Usage |
|
Azienda Unita Sanitaria Locale di Ferrara
Class Collaborate
|
Emmanuel Clemot | Collab | $10,872 | Q2 - Jun 30 | 2y 0m | 64 | 234,883 | Growing Usage |