Portfolio Accounts
7
5 Collab | 2 Both
Portfolio ARR
$120K
7 accounts | Avg $17,116
ARR by Sales Stage
$29K Won
Open: $55K |
At Risk: $35K |
Lost: $0K
Usage Status
Usage Status Definitions
Growing: 30d minutes up 15%+ vs prior 60d avg
Steady: Within ±15%
Declining: Down 15%+
Low Usage: Under 100 total minutes (90d)
No Usage Reporting: Zero minutes (90d) for a known customer
Year One accounts use ±30% thresholds
Time window: 90-day rolling
Steady: Within ±15%
Declining: Down 15%+
Low Usage: Under 100 total minutes (90d)
No Usage Reporting: Zero minutes (90d) for a known customer
Year One accounts use ±30% thresholds
Time window: 90-day rolling
7 Active
● 5 Growing ·
● 1 Steady ·
● 1 Declining
0 No Data
0 No Data
Needs Attention
Needs Attention
Accounts with usage signals that warrant investigation:
Declining Usage: Down 15%+ (30d vs prior 60d)
Low Usage: Under 100 minutes in 90 days
No Usage Reporting: Zero minutes for a known customer
Y1 No Usage / Minimal Adoption / Decreasing: Year One accounts with poor adoption
Based on objective usage data, not health scores.
Declining Usage: Down 15%+ (30d vs prior 60d)
Low Usage: Under 100 minutes in 90 days
No Usage Reporting: Zero minutes for a known customer
Y1 No Usage / Minimal Adoption / Decreasing: Year One accounts with poor adoption
Based on objective usage data, not health scores.
1 Accounts
1 Declining · 0 Low Usage
0 No Usage Rpt · 0 Y1 No Usage · 0 Minimal
0 No Usage Rpt · 0 Y1 No Usage · 0 Minimal
Support Health
Support Health
Open Cases: Accounts with active support tickets
Stale: Cases older than 30 days without resolution
Critical: High-priority or severity cases
Jira Escalations: Cases escalated to engineering
Stale: Cases older than 30 days without resolution
Critical: High-priority or severity cases
Jira Escalations: Cases escalated to engineering
2 w/ Open Cases
0 accounts stale (30+ days)
0 critical · 0 Jira escalations
0 critical · 0 Jira escalations
Usage Adoption Distribution
Renewal Pipeline
7 renewals · $0.1M ARR
Q1 2026
2
renewals
$29,423
Won
$29K
100.0%
100.0% Current Renewal Rate
Jan
1
$18K
Feb
0
$0
Mar
1
$12K
LARGEST RENEWALS
Maltepe Universitesi
$18K
Ankara Universitesi
$12K
Q2 2026
CURRENT QUARTER
1
renewals
$14,375
Open
$14K
100.0%
At Risk
$14K
100.0%
Apr
0
$0
May
0
$0
Jun
1
$14K
LARGEST RENEWALS
Firat University
$14K
Q3 2026
4
renewals
$76,012
Open
$76K
100.0%
At Risk
$21K
27.5%
Jul
2
$48K
Aug
0
$0
Sep
2
$28K
LARGEST RENEWALS
Istanbul Okan University
$27K
Isik University
$22K
Q4 2026
0
renewals
$0
Oct
0
$0
Nov
0
$0
Dec
0
$0
Quick Filters
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| Account Name | Account Manager | Product | ARR | Renewal | Customer Tenure | Sessions (Last 90 Days) |
Minutes (Last 90 Days) |
Product Usage |
|---|---|---|---|---|---|---|---|---|
|
Istanbul Ticaret University
Class Collaborate
|
Emmanuel Clemot | Collab | $6,615 | Q3 - Sep 23 | 2y 0m | 40 | 470,433 | Growing Usage |
|
Istanbul Saglik ve Teknoloji Universitesi
Class Collaborate
|
Emmanuel Clemot | Collab | $20,914 | Q3 - Jul 21 | 2y 0m | 78 | 1,018,834 | Growing Usage |
|
Maltepe Universitesi
Class Collaborate
|
Emmanuel Clemot | Collab | $17,640 | Q1 - Jan 7 | 1y 3m | 85 | 1,018,413 | Growing Usage |
|
Firat University
Class Collaborate
|
Emmanuel Clemot | Collab | $14,375 | Q2 - Jun 16 | 2y 0m | 86 | 1,174,889 | Steady Usage |
|
Ankara Universitesi
Class Collaborate
|
Emmanuel Clemot | Collab | $11,783 | Q1 - Mar 18 | 1y 0m | 87 | 1,231,772 | Growing Usage |
|
Isik University
Class for Zoom
|
Emmanuel Clemot | Both | $21,630 | Q3 - Sep 20 | 6y 4m | 130 | 1,209,575 | Growing Usage |
|
Istanbul Okan University
Class for Zoom
|
Emmanuel Clemot | Both | $26,853 | Q3 - Jul 1 | 6y 7m | 573 | 1,487,411 | Declining Usage |